Privacy Policy

1. Introduction

Synglo Technology ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Phone number, shipping address, and city when you place an order or make an enquiry.
• Enquiry Details: Printer model, toner cartridge codes, monthly usage, and budget preferences when using our Find My Toner service.
• Order Information: Products purchased, quantities, and delivery preferences.
• Communication Data: Messages you send us via WhatsApp or our contact forms.
• Technical Data: IP address, browser type, and device information collected automatically when you visit our website.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Respond to your enquiries and provide customer support
• Recommend suitable toner cartridges for your printer
• Send order confirmations and delivery updates
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on: (a) your consent, which you provide when submitting forms on our website; (b) the necessity to perform a contract with you (e.g., processing orders); and (c) our legitimate interests in operating and improving our business.

5. Data Sharing and Disclosure

We may share your information with:

• Delivery Partners: To fulfill and deliver your orders.
• Service Providers: Third-party services that help us operate our website and business.
• Legal Authorities: When required by law or to protect our rights.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data in certain circumstances.
• Object: Object to the processing of your data for certain purposes.
• Data Portability: Request transfer of your data to another service provider.
• Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Order and transaction records may be retained for accounting and legal compliance purposes.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: